Frequently Asked Questions
What makes Swedish Skin Care different?
Swedish Skin Care was built on the belief that innovation should always come before trends. We don't develop products simply because a new ingredient is popular or a marketing trend is emerging. Every formula is created with intention, carefully selected ingredients, thoughtful formulation, and a commitment to scientific integrity. We believe healthier-looking skin comes from better skin care, not more skin care.
Are your products suitable for sensitive skin?
Many customers with sensitive skin enjoy our products. While our formulas are designed to be gentle and suitable for a wide range of skin types, every individual's skin is unique. We recommend performing a patch test before first use and discontinuing use if irritation occurs.
Are your products tested on animals?
No. Swedish Skin Care does not test its products on animals.
Do your products come with a satisfaction guarantee?
Yes. We stand behind the quality and performance of our products. Eligible purchases are covered by our Satisfaction Guarantee. Please refer to our Return Policy for complete terms, eligibility, and instructions.
Are your products free of parabens and synthetic fragrances?
Yes. All Swedish Skin Care products are formulated without parabens and added synthetic fragrances, reflecting our commitment to thoughtfully developed, high-quality skincare.
Can I use multiple Swedish Skin Care products together?
Yes. Our products are designed to complement one another as part of a daily skincare routine. Product-specific usage recommendations can be found on each product page.
Are your products intended to diagnose, treat, cure, or prevent any disease?
No. Swedish Skin Care products are not intended to diagnose, treat, cure, or prevent any disease.
How can I contact Customer Care?
You can contact our Customer Care team through the Contact page on our website. We strive to respond to inquiries as quickly as possible during normal business hours.
Do you ship internationally?
International shipping availability may vary by destination. Available shipping options are displayed during checkout.
Can I make changes to my order after it has been placed?
We begin processing orders as quickly as possible to ensure prompt shipment. If you need to modify or cancel your order, please contact Customer Care immediately. While changes cannot be guaranteed once processing has begun, we will make every reasonable effort to accommodate your request.
How can I stay informed about new products and special offers?
Join our email list to receive product updates, skincare tips, exclusive offers, and new product announcements.
Do You Offer Free Shipping?
Yes, on U.S. orders +50. See our Shipping Policy for details.
When will my order ship?
Most orders are processed and shipped within 1–2 business days, although processing times may occasionally vary during periods of high order volume or holidays. Once your order has shipped, you'll receive a shipping confirmation email with tracking information.